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Practical Application SCOR for Reengineering & Software Implementation 主要内容： hp IT bpm group hp bpm frameworks bpm organization structure bpm engagement models • latin america reverse logistics: software implementation challenges as-is process model detail application of SCOR workshop v. SCOR model level 3 sample results: metrics, best practices & conclusions • apo demand planning: re-engineering project as-is process model challenges detail plan supply chain: the overlay method results: to-be model, metrics, best practices, conclusions ? summary