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The benefits of Business Process Management (BPM) are well documented. For example, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%.1 The study also found a strong focus on business processes with significant human involvement, rather than pure system to system integration efforts. In addition to financial returns, users consistently cite the ability of BPM to reduce errors, improve service levels, and increase visibility as important benefits. Because of these results, Gartner expects that BPM will continue to move up as an investment priority for organizations seeking competitive advantage.